If you are unsatisfied with your Product from Smarter, for any reason, you have 14 days from the date of purchase to request a refund.
To qualify for a replacement or refund, all the following conditions must be met:
Smarter shall bear the cost of return shipping to Smarter only if the Product is shipped with the 14-Day Satisfaction Guarantee RMA shipping label. Smarter will offer the Consumer one of the following options upon receipt and verification of returned product: a replacement product or a refund for the original purchase price plus applicable taxes (minus original shipping & handling costs). Refunds can only be credited to Visa, MasterCard or American Express credit/debit cards and only in US dollars.
Shipping and handling charges are not refundable unless Smarter determines that: (1) the charges requested are legitimate and reasonable; and (2) the Product is inoperable and/or fails to operate substantially in accordance with the accompanying documentation through no fault of the original purchaser or through no fault of a third person, including the limitations and/or disqualifying actions expressed in Smarter 6-Month Limited Warranty.
Refunds will be processed and paid within two (2) weeks after Smarter receipt and verification of return product.