Our changes include:
. General Terms: Our revised terms and conditions reflect Smarter’s commitment to protecting your data.
. GDPR: We have updated our terms and conditions as well as our internal processes to take into account new standards imposed by the European data protection law called General Data Protection Regulation (GDPR) which will take effect on May 25, 2018
The remorse period starts from the package reception and lasts 14 days. To return your product, you can log in to the following website: warranty.smarter-phone.co to generate a free transportation label. You will be asked to run a full diagnostic on your device and erase any code or iCloud/Google account on it. After having answered all the diagnostic questions, you will be able to print the return label and stick it on your package. Warning, whether you acquired a new or a refurbished device, they all must be returned without any code (unlocking code or iCloud account) and must be restored.
In case of a breakdown
For refurbished phones: Smarter warranty period lasts 6 months after the order reception. It covers all the breakdowns except if the device has strong and visible damages (i.e. a broken screen). Please protect the device you are sending us back in order to avoid any loss or discussion around your warranty coverage.
Likely to the remorse period, you will need to log in to the following website: warranty.smarter-phone.co to generate a free* transportation label. You will be asked to run a full diagnostic on your device and erase any code or iCloud/Google account on it. After having answered all the diagnostic questions, you will be able to print the return label and stick it on your package.
Warning, your device must be returned without any code (unlocking code or iCloud account) and must be restored. We ask you to join an explanation letter with your device to clarify the issues you encountered. We will systematically proceed to a standard exchange of your product. Please allow at least 7 days to receive your new product.
For further information, please contact us via the marketplace website where you purchase your goods.
By logging in to Smarter websites & applications, you accept our terms and data policy. Smarter will access the following data:
- Last Name
- First Name
- Phone number
This data will be shared internally within the company to offer you the best service: fast shipment, manage returns, customer support, new services. Thus, your personal data, even if they are hosted in Europe (AWS Cloud), will be used internally in the USA and in Canada, where our company operates.
This personal data will never be sold or used for any suspicious matter.
As a reminder, by downloading and using the Warranty application on your Apple or Android device, you will be able to run a complete diagnostic. At the end, you will have to download and print a free* return label. Then, you accept that Smarter will have access to the following components of your device:
- iCloud account
- SIM card
- Front camera
- Back camera
- Proximity sensor
- Touch ID
Smarter won't have access to any other data on your device and will only be able to check if those components are working or not.
*during your remorse period.
Personal identification information
We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,
Users may, however, visit our Site anonymously.
We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.
Non-personal identification information
We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.
Web browser cookies
How we use collected information
Smarter collects and uses Users personal information for the following purposes:
- To improve customer service
Your information helps us to more effectively respond to your customer service requests and support needs.
- To personalize user experience
We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
- To improve our Site
We continually strive to improve our website offerings based on the information and feedback we receive from you.
- To process transactions
We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
- To administer a content, promotion, survey or other Site feature
To send Users information they agreed to receive about topics we think will be of interest to them.
- To send periodic emails
The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.
How we protect your information
We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.
Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures.
We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.
Your acceptance of these terms
By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.
19575 NE 10th Ave, Miami, FL 33179
Last updated 05/23/2018