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PRIVACY POLICY AND GDPR UPDATE

We are updating our policies to reflect changes we have made to protect your privacy rights and provide greater transparency around the ways we collect, process, and use personal information. As part of that commitment, we’ve updated our Terms of ServicePrivacy Policy, and Cookie Policy. These changes will go into effect May 25, 2018.

 Our changes include:

. General Terms: Our revised terms and conditions reflect Smarter’s commitment to protecting your data.

. GDPR: We have updated our terms and conditions as well as our internal processes to take into account new standards imposed by the European data protection law called General Data Protection Regulation (GDPR) which will take effect on May 25, 2018

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

By continuing to use our services on or after May 25, 2018, you acknowledge our updated Privacy Policy and Terms of Service. Please feel free to contact services@smarter-phone.co if you have any questions or concerns.

Return policy

The remorse period starts from the package reception and lasts 14 days. To return your product, you can log in to the following website: warranty.smarter-phone.co to generate a free transportation label. You will be asked to run a full diagnostic on your device and erase any code or iCloud/Google account on it. After having answered all the diagnostic questions, you will be able to print the return label and stick it on your package. Warning, whether you acquired a new or a refurbished device, they all must be returned without any code (unlocking code or iCloud account) and must be restored.

In case of a breakdown

For refurbished phones: Smarter warranty period lasts 6 months after the order reception. It covers all the breakdowns except if the device has strong and visible damages (i.e. a broken screen). Please protect the device you are sending us back in order to avoid any loss or discussion around your warranty coverage.

 Likely to the remorse period, you will need to log in to the following website: warranty.smarter-phone.co to generate a free* transportation label. You will be asked to run a full diagnostic on your device and erase any code or iCloud/Google account on it. After having answered all the diagnostic questions, you will be able to print the return label and stick it on your package.

 Warning, your device must be returned without any code (unlocking code or iCloud account) and must be restored. We ask you to join an explanation letter with your device to clarify the issues you encountered. We will systematically proceed to a standard exchange of your product. Please allow at least 7 days to receive your new product.

For further information, please contact us via the marketplace website where you purchase your goods.

Data policy

By logging in to Smarter websites & applications, you accept our terms and data policy. Smarter will access the following data:

  • Last Name
  • First Name
  • Address
  • Email
  • Phone number

This data will be shared internally within the company to offer you the best service: fast shipment, manage returns, customer support, new services. Thus, your personal data, even if they are hosted in Europe (AWS Cloud), will be used internally in the USA and in Canada, where our company operates.

This personal data will never be sold or used for any suspicious matter.

As a reminder, by downloading and using the Warranty application on your Apple or Android device, you will be able to run a complete diagnostic. At the end, you will have to download and print a free* return label. Then, you accept that Smarter will have access to the following components of your device:

  • iCloud account
  • SIM card
  • Wi-Fi
  • Front camera
  • Back camera
  • Vibration
  • Touchscreen
  • Earphone
  • Speaker
  • Microphone
  • Gyroscope
  • Accelerometer
  • Magnetometer
  • Proximity sensor
  • Barometer
  • Network
  • Battery
  • Touch ID

Smarter won't have access to any other data on your device and will only be able to check if those components are working or not.

*during your remorse period.

Personal identification information

We may collect personal identification information from Users in a variety of ways, including, but not limited to, when Users visit our site, register on the siteplace an order and in connection with other activities, services, features or resources we make available on our Site. Users may be asked for, as appropriate, name, email address, mailing address, phone number, credit card information,

Users may, however, visit our Site anonymously.

We will collect personal identification information from Users only if they voluntarily submit such information to us. Users can always refuse to supply personally identification information, except that it may prevent them from engaging in certain Site related activities.

Non-personal identification information

We may collect non-personal identification information about Users whenever they interact with our Site. Non-personal identification information may include the browser name, the type of computer and technical information about Users means of connection to our Site, such as the operating system and the Internet service providers utilized and other similar information.

Web browser cookies

Our Site may use "cookies" to enhance User experience. User's web browser places cookies on their hard drive for record-keeping purposes and sometimes to track information about them. User may choose to set their web browser to refuse cookies, or to alert you when cookies are being sent. If they do so, note that some parts of the Site may not function properly.

How we use collected information

Smarter collects and uses Users personal information for the following purposes:

  • To improve customer service
    Your information helps us to more effectively respond to your customer service requests and support needs.
  • To personalize user experience
    We may use information in the aggregate to understand how our Users as a group use the services and resources provided on our Site.
  • To improve our Site
    We continually strive to improve our website offerings based on the information and feedback we receive from you.
  • To process transactions
    We may use the information Users provide about themselves when placing an order only to provide service to that order. We do not share this information with outside parties except to the extent necessary to provide the service.
  • To administer a content, promotion, survey or other Site feature
    To send Users information they agreed to receive about topics we think will be of interest to them.
  • To send periodic emails

    The email address Users provide for order processing, will only be used to send them information and updates pertaining to their order. It may also be used to respond to their inquiries, and/or other requests or questions. If User decides to opt-in to our mailing list, they will receive emails that may include company news, updates, related product or service information, etc. If at any time the User would like to unsubscribe from receiving future emails, we include detailed unsubscribe instructions at the bottom of each email or User may contact us via our Site.

How we protect your information

We adopt appropriate data collection, storage and processing practices and security measures to protect against unauthorized access, alteration, disclosure or destruction of your personal information, username, password, transaction information and data stored on our Site.

Sensitive and private data exchange between the Site and its Users happens over a SSL secured communication channel and is encrypted and protected with digital signatures. 

We do not sell, trade, or rent Users personal identification information to others. We may share generic aggregated demographic information not linked to any personal identification information regarding visitors and users with our business partners, trusted affiliates and advertisers for the purposes outlined above.We may use third party service providers to help us operate our business and the Site or administer activities on our behalf, such as sending out newsletters or surveys. We may share your information with these third parties for those limited purposes provided that you have given us your permission.

Changes to this privacy policy

Smarter has the discretion to update this privacy policy at any time. When we do, review the updated date at the bottom of this page,. We encourage Users to frequently check this page for any changes to stay informed about how we are helping to protect the personal information we collect. You acknowledge and agree that it is your responsibility to review this privacy policy periodically and become aware of modifications.

HYPERTEXT LINKS AND COOKIES

https://smarter-phone.co uses hypertext links to other websites (partners and information) that were set up within an agreement with the website owner. However, the website owner cannot check all the content of these websites, and others that were viewed after having left Smarter. Thus, we decline any responsibility regarding any illegal content viewed outside of our reach.

The user is informed that while on the website that Smarter is using cookies to improve the experience on the website.

Analytics Cookies

_ga : enables to categorize the visitors within the analytics tools.

_gat : used to speed up the frequency of requests to better the data saved on traffic.

_gid : used to distinguish users and are destroyed after 24 hours.

Chat Cookies

_zlcid : Zopim cookies provide live chat functionalities for customer support or sales.

_zlcmid : Zopim cookies provide live chat functionalities for customer support or sales.

_zlcstore : Zopim cookies provide live chat functionalities for customer support or sales.

Manage/Delete cookies

Every visitor can manage his/her browser to save or not some types of cookies. It can be changed at any time on whatever browser used. Refusing to save cookies or deleting them may cause some impacts on the website’s navigation. Smarter declines all responsibilities regarding the change of usage on the website and the decisions taken by the Internet user. Any internet user has access to its own cookie settings which are available in the menu of the browser used.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

http://support.smarter-phone.co/

19575 NE 10th Ave, Miami, FL 33179

privacy@smarter-phone.co

Last updated 05/23/2018