Cart save for Cart is clearing...

Privacy Policy and GDPR Update

We are updating our policies to reflect changes we have made to protect your privacy rights and provide greater transparency around the ways we collect, process, and use personal information. As part of that commitment, we’ve updated our Terms of ServicePrivacy Policy, and Cookie Policy. These changes will go into effect May 25, 2018.

 Our changes include:

. General Terms: Our revised terms and conditions reflect Smarter’s commitment to protecting your data.

. GDPR: We have updated our terms and conditions as well as our internal processes to take into account new standards imposed by the European data protection law called General Data Protection Regulation (GDPR) which will take effect on May 25, 2018

If you are under 16, you must inform a parent or guardian about our privacy policy to obtain their agreement to the privacy policy before registering, subscribing or placing an order with us.

By continuing to use our services on or after May 25, 2018, you acknowledge our updated Privacy Policy and Terms of Service. Please feel free to contact privacy@smarter-phone.co if you have any questions or concerns.

Return policy

The remorse period starts from the package reception and lasts 14 days. To return your product, you can log in to the following website: warranty.smarter-phone.co to generate a free transportation label. You will be asked to run a full diagnostic on your device and erase any code or iCloud/Google account on it. After having answered all the diagnostic questions, you will be able to print the return label and stick it on your package. Warning, whether you acquired a new or a refurbished device, they all must be returned without any code (unlocking code or iCloud account) and must be restored.

In case of a breakdown

For refurbished phones: Smarter warranty period lasts 6 months after the order reception. It covers all the breakdowns except if the device has strong and visible damages (i.e. a broken screen). Please protect the device you are sending us back in order to avoid any loss or discussion around your warranty coverage.

 Likely to the remorse period, you will need to log in to the following website: warranty.smarter-phone.co to generate a free* transportation label. You will be asked to run a full diagnostic on your device and erase any code or iCloud/Google account on it. After having answered all the diagnostic questions, you will be able to print the return label and stick it on your package.

 Warning, your device must be returned without any code (unlocking code or iCloud account) and must be restored. We ask you to join an explanation letter with your device to clarify the issues you encountered. We will systematically proceed to a standard exchange of your product. Please allow at least 7 days to receive your new product.

For further information, please contact us via the marketplace website where you purchase your goods.

Your acceptance of these terms

By using this Site, you signify your acceptance of this policy and terms of service. If you do not agree to this policy, please do not use our Site. Your continued use of the Site following the posting of changes to this policy will be deemed your acceptance of those changes.

Contacting us

If you have any questions about this Privacy Policy, the practices of this site, or your dealings with this site, please contact us at:

http://support.smarter-phone.co/

19575 NE 10th Ave, Miami, FL 33179

privacy@smarter-phone.co

Last updated 05/23/2018